Refund policy
Refund Policy for HBU
At HBU, we are committed to providing you with exceptional products and services. Please read our refund policy carefully to understand how it applies to your purchases.
Digital Products:
We do not offer refunds on digital products. Due to the nature of these products, which are often instantly accessible upon purchase, we are unable to process returns or exchanges. We encourage you to thoroughly review product details before making a digital purchase.
Physical Products:
For physical products, we want you to have a positive experience. If you receive a damaged or faulty item, please contact our customer service within 7 days of receiving your order. We will be happy to arrange an exchange for the affected product.
How to Request an Exchange:
To request an exchange for a damaged or faulty physical product, please follow these steps:
- Contact our customer service team at orders@hustlebabeuniversity.com within 7 days of receiving your order.
- Provide your order number and detailed information about the issue, including supporting photos if applicable.
- Our customer service team will guide you through the exchange process and address your concerns promptly.
Conditions for Physical Product Exchanges:
- Exchanges are only applicable for damaged or faulty products.
- The request for an exchange must be made within 7 days of receiving the order.
- Products must be returned in their original packaging.
Note: We do not offer exchanges for issues related to personal preferences or changes of mind. We encourage you to carefully consider your choices before finalizing your purchase.
HBU reserves the right to assess each exchange request on a case-by-case basis to ensure fair and reasonable resolution. We appreciate your understanding and cooperation in adhering to our refund policy.
If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at orders@hustlebabeuniversity.com
Thank you for being a part of the HBU community!